SHIPPING & RETURNS

It can happen that an ordered product does not meet your expectations. If you want to return the item, we ask you to open a return order online under your profile. If the goods have not yet been opened and the original packaging is undamaged, they can be taken back for credit within a period of 14 days, provided the product is still on sale.Note the justified exceptions.

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Please understand that we can only exchange products that we have produced/ordered specifically for Siek (procurement items from our own range and those from outside the range) that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or show signs of use processing flat rates or not at all.

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Depending on the condition of the item, the following procedures are distinguished:

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1.  Unconditional return policy

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A return for credit at the current daily price (maximum the purchase price) is only possible if

• the original packaging is present.

• the original label has not been removed.

• The product shows no signs of being opened.

• the item was purchased no more than 14 days ago.

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2. Conditional Return Policy

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Return with processing fee

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A return for credit with deduction of a processing fee is possible if

• the original packaging has been opened but is completely undamaged.

• the barcode on the label is legible

• the item is unused and shows no signs of wear.

• the item was purchased no more than 14 days ago.

• The processing fee for this form of return is at least 10% of the current daily price (maximum of the purchase price/at least CHF 50.00) and will be deducted from the credit.

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3. Return after individual examination

A return for credit is possible after an individual check and deduction of a processing fee if

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• the original packaging is present.

• the item packaging shows signs of use.

• the barcode on the label is legible

• Fault on the part of the customer can be excluded

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The individual check is carried out by our service center. A return cannot be guaranteed, even if you have received an RMA number in the returns process. The processing fee after an individual check is at least 20% of the current daily price (maximum of the purchase price). A decision on the possibility of return and the specific amount of the flat rate to be deducted from the credit can only be made after the check has been carried out.

Note: The processing fee is used to cover costs in the return process. Marked as stock market items, with a precise description of the condition and at reduced prices, we offer products with opened packaging again in our online shop.

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No refund

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A return and credit is not possible if

• the original packaging is missing.

• hygienic reasons

• (Exception: unopened, in complete original packaging).

• Items intended for the preparation and/or storage of personal cosmetic products

• (Exception: unopened, in complete original packaging).

• they are items placed by the customer as a special order.

• items such as vouchers such as physical gift cards.

• it is about food.

• the original labels have been removed from products.

• Products show signs of use (odor, stains, etc.).

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return costs

 

The shipping costs for the return are generally borne by the buyer.

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Procedure credit

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To apply or withdraw your credit:

• You have not yet paid the invoice due to returning an item – but already received a credit note? Then we ask you to deduct the credit directly from the invoice amount when paying the open invoice and only pay in the difference.

• Are you exchanging an item and have you already paid the bill? You will then receive a credit note for the returned item. You will receive an invoice for the newly ordered item. If the invoice amount is the same as the credit amount, you do not need to do anything.
  If the invoice amount is higher than the credit, please deduct the credit from the invoice amount and only pay the difference. If the credit amount is higher than the invoice amount, there will be a remaining credit on your customer account for future orders.

• Would you like a credit payment? In the "Overview" of your customer account, you can have a balance paid out directly in your favour.

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